Shipping Policy

Last updated: October 21, 2026

Thank you for shopping with MISTIQ. We are committed to providing a reliable and transparent shipping experience for customers worldwide.

Please review the following information regarding order processing, shipping times, tracking, and international deliveries.

1. Order Processing

All orders are generally processed within 3–5 business days after payment confirmation.

Business days exclude weekends and applicable public holidays.

During periods of high demand, promotional events, or unexpected disruptions, processing may take longer. We will communicate material delays where required by applicable law.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Times

We offer international shipping to supported destinations.

Our estimated standard shipping time is 7–15 business days after dispatch, depending on the destination and shipping conditions.

Estimated total delivery time, including order processing, is generally 10–20 business days from the date your order is confirmed.

These timeframes are estimates and not guaranteed delivery dates unless expressly stated otherwise or required by applicable law.

Actual delivery times may vary due to customs processing, carrier operations, local holidays, weather conditions, or other circumstances outside our reasonable control.

Where applicable law establishes mandatory delivery deadlines, those requirements will apply.

3. Shipping Costs

Shipping costs, if applicable, are displayed at checkout before you complete your purchase.

Shipping fees may vary depending on your destination, available shipping methods, and promotional offers.

If free shipping is offered, its availability and any applicable conditions will be clearly displayed on our website or during checkout.

We will not impose undisclosed shipping charges after your purchase.

4. International Shipping

MISTIQ ships to supported destinations worldwide.

Shipping availability may vary depending on local regulations, carrier coverage, and logistical restrictions.

Certain destinations may be temporarily unavailable, and available shipping options will be displayed during checkout.

International orders may be subject to customs inspections, import duties, taxes, or other government-imposed charges.

Any charges collected by MISTIQ during checkout will be disclosed before payment.

Where import charges are not included in the purchase price, we will provide the disclosures required by applicable law. Customers are responsible for such charges only where legally permitted and properly disclosed before purchase.

Customs clearance procedures may affect estimated delivery times.

5. Order Tracking

Once your order has shipped, we will send a confirmation email containing your tracking number and tracking link when available.

Tracking information may take several business days to appear or update in the carrier's system.

If you have not received tracking information or need assistance locating your order, please contact us at apolomistiq@gmail.com.

6. Shipping Address Accuracy

Please ensure that your shipping information is accurate and complete before placing an order.

If you notice an error in your shipping address, contact us as soon as possible.

We will make reasonable efforts to update your shipping information before dispatch, but changes may not be possible once the order has entered the shipping process.

If an incorrect or incomplete address provided by the customer prevents delivery, additional shipping arrangements or charges may apply where permitted by applicable law.

Nothing in this section limits our responsibility for delivery errors caused by MISTIQ or our fulfillment partners.

7. Delayed, Lost, or Damaged Shipments

If your order is significantly delayed, lost, or arrives damaged, please contact our customer support team.

We will investigate the issue and coordinate with the relevant shipping provider when necessary.

Depending on the circumstances and applicable consumer protection laws, customers may be entitled to a replacement, refund, cancellation, or another appropriate remedy.

MISTIQ remains responsible for delivery obligations imposed by applicable law, including when third-party fulfillment or shipping providers are used.

We do not require customers to resolve carrier-related issues independently where the legal responsibility rests with MISTIQ.

8. Multiple Shipments

In some cases, orders containing multiple items may be shipped separately due to fulfillment arrangements or product availability.

If your order is delivered in multiple shipments, individual packages may arrive on different dates.

Where available, separate tracking information will be provided for each shipment.

Any additional shipping charges will be disclosed before purchase and will not be imposed unexpectedly.

9. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible at apolomistiq@gmail.com.

We will make reasonable efforts to accommodate requests before an order is dispatched.

Once an order has shipped, changes to the shipping address or cancellation of the shipment may not be possible.

However, customers may still exercise their rights under our 90-Day Return Policy and any applicable statutory cancellation rights.

If an order is canceled or not delivered, any applicable refund will be processed in accordance with our Return & Refund Policy and mandatory consumer protection laws.

10. Consumer Rights

This Shipping Policy does not limit or exclude any mandatory consumer protection rights.

Depending on your location, you may have additional rights regarding delivery deadlines, delayed shipments, lost packages, damaged goods, and refunds.

Where applicable consumer protection laws provide rights that differ from this policy, the mandatory legal requirements will prevail.

11. Contact Us

For questions about shipping, tracking, delivery delays, or order changes, please contact:

MISTIQ Customer Support

Email: apolomistiq@gmail.com

We are happy to assist you with your order and shipping inquiries.